e-dig is designed to easily submit single address utility locate requests via the internet.
Restrictions & Requirements:
No Emergency requests
No request that is less than the required 48 hours and not more than the 10 days (excluding weekends and legal holidays
No Pre-Planning/Design requests
No request is to extend marking beyond the single address boundaries. e-dig is for single addresses only.
You must provide a valid e-mail address which will be used to return vital information to you, including the confirmation, which includes your ticket number that your request was successfully processed.
This is NOT a valid location request until you have received an email confirmation and ticket number. Ticket number is proof that you called.
If you have previously submitted a notification, please call 800-362-2764 or 8-1-1 with your existing ticket number.
Failure or inability to meet these requirements may delay your requests. Therefore, please exit this program and dial 8-1-1 or 800-362-2764 to speak directly to an O.U.P.S. Customer Service Representative who will process your request
STOP! IF YOU HAVE HIRED AN EXCAVATOR TO DO WORK ON YOUR PROPERTY, PLEASE DO NOT CONTINUE. By law it is the responsibility of the excavator to submit the notification.
Daytime Phone# - How can you be contacted during business hours?
Go (button) - Attempts to lookup caller information using the phone number supplied.
Ext - Extension for daytime phone number?
Your Full Name - First and last name of person submitting the request?
Company - Company name doing the work?
Mailing Address - How can you be contacted by mail? Street number and street name.
Alternate Contact Name - Who to call if you cannot be reached?
Alternate Contact Phone # - The phone # to call if you cannot be reached?
Alternate Contact Ext - The Extension to call if you cannot be reached?
Your Full Name
Alternate Contact Name
Alternate Contact Phone #
Alternate Contact Ext
County - County where excavation will occur?
City/Place - City/Place where excavation will occur?
Street Address - Address number and street where excavation will occur?
Cross Street - Nearest connecting street?
Cross Street (2) - Second Nearest connecting street, on the other side of work from cross street?
(ex: 100 N Main St)
Cross Street (2)
Location - What part of the property, when viewed facing the house from street?
Distance off Road - Range of distance from the road to the furthest part of the work area?
Direction off road optionally, in what direction from the road is the direction being measured?
Work Type - What type of excavation will be performed? (DO NOT use Digging and/or Trenching
as a Type of Work. Please be specific on the type of work you are doing (installing
electric line, fence, drainage, landscaping, swimming pool, basketball hoop, invisible
fence, planting a tree, etc...)?
Means of Excavation optionally, in what direction from the road is the direction being measured?
Distance off Road
Direction off Road
Type of work
Means of Excavation
Direction to Address - Please type directions to the dig location from the nearest major intersection.
Information entered will be used for internal mapping purposes and MAY NOT be transmitted to the facility owners/operators.
Additional Comments - Please use this field for special requests or information that the Utility Locators need to be aware of,
such as gate combinations, dog on property, marking preferences (flags or paint), etc...
This Request has been submitted to O.U.P.S. for further processing.
This is NOT a valid location request until you have received an email confirmation which will provide your ticket number, list of member facility owners being notified and the work date which is the legal start date and time. This email confirmation is proof that you called.
The confirmation email contains a ticket number (which should be kept for future reference) and a list of utility companies that will be notified by O.U.P.S. of your pending locate request.
The area to be located must be accessible (free of locked gates and animals) for 48 hours (excluding weekends and legal holidays) from the date and time that O.U.P.S. processes your locate request, which is found within your email confirmation.
You may legally begin your excavation 48 hours (excluding weekends and legal holidays), from the date and time that O.U.P.S. processes your locate request, but no more than 10 working days after receipt of confirmation.
If you begin your excavation prior to the 48 hours (excluding weekends and legal holidays), you may be subject to liability for damaged underground utilities.
State law requires your digging project to begin within 10 working days (excluding weekends and legal holidays) of the issuance of your O.U.P.S. ticket number. If at any time during the excavation the markings are no long visible, you are required to call O.U.P.S. at 800-362-2764 or 811 and request that the markings be refreshed.
Ohio law requires that the excavator observe the tolerance zone during excavation: "the site of the underground utility facility including the width of the underground utility facility plus eighteen inches (0.5m) on each side of the facility". If no width of the facility is given by the utility, you are to assume 2 inches. Any excavation within the tolerance zone should be conducted "in a careful and prudent manner, excavating by hand, if necessary, to determine the precise location of the facility to prevent damage."
If you have not received an e-mail confirmation from O.U.P.S. within 24hrs, please call 800-362-2764 or 811.